Last Updated: June 2026

Falsegrip Gymnastics Strength Training Pty Ltd ABN 97 611 226 110 (“Falsegrip“, “We“, “Us“, “Our“) respects Your privacy and is committed to protecting Your personal information. 

This Privacy Policy explains how Falsegrip collects, uses, stores and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using the Falsegrip website, purchasing a Membership Product, completing a form, contacting us or participating in Falsegrip Activities, You acknowledge and agree to the collection, use and disclosure of Your personal information as described in this Privacy Policy.

1. WHAT INFORMATION WE COLLECT

1.1 Falsegrip may collect personal information including:

(a) Full name;

(b) Date of birth;

(c) Email address;

(d) Phone number;

(e) Residential address;

(f) Emergency contact details;

(g) Membership and billing information;

(h) Attendance, booking and participation records;

(i) Communications between You and Falsegrip;

(j) Website and online enquiry information; and

(k) Any other information reasonably required to provide services to You.

1.2 Falsegrip may also collect sensitive information, including:

(a) Medical conditions;

(b) Injury history;

(c) Pregnancy information;

(d) Medication information;

(e) Surgical history;

(f) Medical clearance information; and

(g) Other health information relevant to participation in Falsegrip Activities.

1.3 Falsegrip only collects sensitive information where reasonably necessary to provide services, manage participant safety or comply with legal obligations.

2. HOW WE COLLECT INFORMATION

2.1 Falsegrip may collect personal information directly from You when You:

(a) Complete a New Client Form;

(b) Purchase a Membership Product;

(c) Complete a waiver or agreement;

(d) Submit a website enquiry;

(e) Contact Falsegrip by phone, email, social media or in person;

(f) Book or attend Falsegrip Activities;

(g) Participate in Member Events; or

(h) Provide information to Falsegrip in any other way.

2.2 Falsegrip may also collect information from third-party service providers used to operate the business, including membership management, booking, billing and payment systems.

3. WHY WE COLLECT INFORMATION

3.1 Falsegrip collects personal information for purposes including:

(a) Providing Falsegrip Activities and services;

(b) Managing Membership Products;

(c) Assessing suitability for participation;

(d) Maintaining participant safety;

(e) Communicating with participants;

(f) Managing bookings and attendance;

(g) Processing payments;

(h) Responding to enquiries;

(i) Improving services and operations;

(j) Conducting marketing and promotional activities; and

(k) Complying with legal obligations.

3.2 Falsegrip may use Your personal information for purposes reasonably related to the purposes described above.

4. DISCLOSURE OF INFORMATION

4.1 Falsegrip may disclose personal information where reasonably necessary to:

(a) Employees, coaches, contractors and authorised representatives of Falsegrip;

(b) Membership, booking and billing software providers;

(c) Payment processors and financial service providers;

(d) Information technology and website service providers;

(e) Professional advisers including accountants, insurers and legal advisers;

(f) Medical professionals where necessary in an emergency situation;

(g) Government authorities where required by law; and

(h) Other parties with Your consent.

4.2 Falsegrip does not sell personal information to third parties.

5. PHOTOGRAPHS, VIDEO & MEDIA

5.1 Falsegrip may capture photographs, audio recordings and video recordings during Falsegrip Activities.

5.2 Such content may be used for marketing, promotional, educational and business purposes.

5.3 Falsegrip will handle photographs, audio recordings and video recordings in accordance with participant consents and applicable laws.

5.4 Participants may request not to appear in future promotional content by contacting Falsegrip in writing.

6. STORAGE & SECURITY

6.1 Falsegrip takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

6.2 Personal information may be stored:

(a) Electronically;

(b) In cloud-based software systems;

(c) In membership management systems;

(d) In payment processing systems; and

(e) In secure business records.

6.3 While Falsegrip takes reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. PAYMENT INFORMATION

7.1 Payments may be processed through third-party payment providers used by Falsegrip from time to time.

7.2 Falsegrip does not intentionally store complete credit card information on its own systems.

7.3 Payment information is generally handled by the relevant payment provider in accordance with their own privacy and security practices.

8. ACCESS & CORRECTION

8.1 You may request access to personal information held by Falsegrip.

8.2 You may request correction of personal information that is inaccurate, incomplete or out of date.

8.3 Requests for access or correction should be submitted in writing to Falsegrip.

8.4 Falsegrip may require reasonable verification of identity before releasing personal information.

9. MARKETING COMMUNICATIONS

9.1 Falsegrip may send emails, SMS messages and other communications relating to:

(a) Membership Products;

(b) Timetable changes;

(c) Events and workshops;

(d) Educational content;

(e) Promotions and special offers; and

(f) Other Falsegrip services.

9.2 You may opt out of marketing communications at any time by following the unsubscribe instructions provided or by contacting Falsegrip.

9.3 Falsegrip may continue to send communications necessary to administer Membership Products and services.

10. WEBSITE, ANALYTICS & COOKIES

10.1 Falsegrip may collect website usage information through cookies, analytics tools and similar technologies.

10.2 Information collected may include:

(a) Browser type;

(b) Device information;

(c) Website activity;

(d) Pages visited;

(e) Time spent on pages; and

(f) Referral sources.

10.3 This information is generally used to improve website functionality, user experience, marketing performance and business operations.

10.4 Users may manage cookie preferences through their browser settings.

11. THIRD-PARTY SERVICES

11.1 Falsegrip may use third-party service providers to support its operations.

11.2 These providers may include:

(a) Membership management systems;

(b) Payment processors;

(c) Website hosting providers;

(d) Email and communication platforms;

(e) Analytics providers;

(f) Advertising platforms; and

(g) Business software providers.

11.3 Personal information disclosed to third-party providers will generally be limited to information reasonably necessary for the services being provided.

12. RETENTION OF INFORMATION

12.1 Falsegrip may retain personal information for as long as reasonably necessary to:

(a) Provide services;

(b) Manage Membership Products;

(c) Meet legal obligations;

(d) Resolve disputes;

(e) Enforce agreements; and

(f) Maintain business records.

12.2 When personal information is no longer required, Falsegrip will take reasonable steps to destroy or de-identify the information where appropriate.

13. CHANGES TO THIS POLICY

13.1 Falsegrip may update this Privacy Policy from time to time.

13.2 The current version will be published on the Falsegrip website.

13.3 Continued use of Falsegrip services after publication of an updated Privacy Policy constitutes acceptance of the revised Privacy Policy.

14. CONTACT US

14.1 If You have any questions regarding this Privacy Policy, wish to access or correct personal information, or wish to make a privacy-related complaint, please contact:

Falsegrip Gymnastics Strength Training Pty Ltd

Email: [email protected]

Website: www.falsegrip.com.au

15. ACKNOWLEDGEMENT

15.1 By purchasing a Membership Product, completing a Falsegrip form, accepting a Falsegrip agreement, using the Falsegrip website or participating in Falsegrip Activities, You acknowledge that You have read and understood this Privacy Policy.